Privacy Policy
Last updated: August 2026
1. Introduction
DAWN Government Transactions Center ("DAWN", "we", "our", or "us"), located at Dragon Mart 2, Ground Floor, GC-73, Dubai, UAE, is committed to protecting the privacy of individuals who use our services or visit our website at www.dawngovcenter.com. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable UAE laws and regulations.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Full name, phone number, email address, and postal address.
- Identity documents: Passport copies, Emirates ID, visa documents, and other government-issued identification required to process your service requests.
- Business information: Trade license details, company registration documents, and related business records.
- Communication records: Records of your inquiries, requests, and correspondence with our team.
- Website usage data: IP address, browser type, pages visited, and other technical data collected automatically when you use our website.
3. How We Use Your Information
We use your personal information solely for the following purposes:
- To process and fulfil your government transaction and business service requests.
- To communicate with you regarding your service status, appointments, and follow-ups.
- To comply with legal obligations and requirements of UAE government authorities.
- To respond to your inquiries submitted through our website or contact channels.
- To improve our services and website functionality.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- UAE Government Authorities: We share your documents and information with the relevant government departments (such as ICP, DET, MOHRE, Dubai Municipality, and others) as required to process your service requests.
- Service Partners: We may engage trusted third-party service providers who assist us in delivering our services, subject to confidentiality obligations.
- Legal Requirements: We may disclose your information when required by law, court order, or competent UAE authority.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable UAE laws and regulations. Documents submitted for government transactions may be retained for the period required by the relevant authority.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You may configure your browser to refuse cookies; however, some features of the website may not function correctly if cookies are disabled.
8. Your Rights
Subject to applicable UAE law, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where we no longer have a legal basis to retain it.
- Withdraw consent for processing where consent is the legal basis.
To exercise any of these rights, please contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
DAWN Government Transactions Center
Dragon Mart 2, Ground Floor, GC-73, Dubai, UAE
Email: [email protected]
Mobile: +971 52 609 1818
Landline: +971 4 575 7833